We have recently welcomed three new employees to the support team. As Senior Application Support Analysts, they will have the responsibility of solving complex technical issues while providing a top customer service experience. At Aquarium, our roles often require a mix of technical and interpersonal skills. We want to ensure that we recruit people that are tenacious, have a love of problem solving and are highly technical, which is why we are excited to introduce the newest members of our team.
Gary has a staggering twenty-one years’ experience as an Operational Exception Test Lead at MDS Global. His interest in IT developed from gaining City & Guild qualifications in Visual Basic and databases. As a lover of the outdoors, Gary often spends his free time camping, cycling and attending musical festivals. He is also partial to DIY and has a passion for gardening, especially in his country garden. The Senior Application Support Analyst role is ideal for Gary as delivering top customer service and helping people is of paramount importance to him.
Cane was attracted to Aquarium as a result of the opportunities for furthering his technical expertise. With qualifications in ITIL foundation and Microsoft certification, he has opted for pursuing a career in support due to his passion for problem solving. Cane is a huge music fan and spends his free time DJing and performing in clubs in Manchester’s Northern Quarter. He also loves cycling and took part in a charity bike ride from Manchester to Blackpool raising £200!
Matthew has a great amount of self-taught experience in technical support having completed a GNVQ in IT. Matthew is a huge sports fan, often playing cricket and going to the gym in his spare time. As an avid Liverpool supporter, there is no doubt that he will add to the office football rivalry. Matthew previously worked at Shortcuts Software for around six years, reaching level three in professional services. Despite having numerous job offers, Matthew chose Aquarium for the company culture and career progression opportunities. His love of challenges, problem solving, and relationship building is what attracted Matthew to this support team role at Aquarium.
Ed Shropshire, Managing Director of Aquarium comments: ‘’Given the unfamiliar and unprecedented time we are all living through at the moment, we are proud to be a company proactively employing staff members and continuing to generate business. We are thrilled to have Gary, Cane and Matthew join the support team and look forward to seeing them progress in their careers here at Aquarium.’’