March 2021

Digital disruption is gathering momentum in many areas of insurance including medical, travel and pet.  Much of the current focus is on claims management, where insurers are replacing traditional processes with automation and self-service to deliver better customer experiences.   […]

The perceived fairness of insurance premiums continues to be raised in the press.  Most people have been at the end of unexpected hikes in home insurance or found that their car insurance has increased for no apparent reason.  This is […]